Privacy Policy

Effective Date: [25-03-2025]

Welcome to TECH SUPPORT SOLUTIONS.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services globally.

By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number
  • Technical Information: IP address, browser type, operating system, and usage data collected through cookies and analytics tools.
  • Communications: When you contact us for support, consultation, or service inquiries.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our services
  • Communicate with you regarding updates, offers, and support
  • Process transactions and send administrative information
  • Comply with legal obligations and resolve disputes

3. Sharing Your Information

We do not sell, rent, or trade your personal data.
We may share your information with:

  • Legal authorities if required by law, regulation, or to protect our rights
  • Business transfers in the event of a merger, acquisition, or sale of assets

4. International Data Transfers

As a Kenya-based company serving a global audience, your data may be transferred to and processed in countries outside of Kenya.
We take appropriate measures to ensure that your personal information remains protected under applicable laws.

5. Data Security

We implement strong technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse.
However, please note that no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have rights to:

  • Access, update, or delete your personal information
  • Object to or restrict our processing of your information
  • Withdraw your consent at any time

To exercise these rights, please contact us at [insert contact email].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content.
You can manage your cookie preferences in your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
We encourage you to review this page regularly. Changes take effect immediately upon posting.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Tech Support Solutions
Nairobi, Kenya
Email: info@techsupport.solutions
Phone: +254719318527